CANCELLATION POLICY, CANCELLATION AMOUNT, IMPOSSIBILITY OF WITHDRAWAL FROM THE CONTRACT, NO-SHOW TO USE ACCOMMODATION AND SERVICES
ComHotel s.r.o. (business name Hotel Meritum)
Business address Stare nam. 14/8, 161 00 Prague 6 – Ruzyne
Company ID: 26495589 / Tax ID: CZ26495589
Company is registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File 85826
Contacts: Tel: + 420 724 912 955, Email: reception@hotelmeritum.com
(hereinafter referred to as the “Accommodation Provider”)
If the Guest fails to pay the advanced prepayment pursuant to Article 2 para. 2.2 of GTC (General Terms and Conditions for Hotel Accommodation) duly and on time within the period specified in the Booking Confirmation, the contract automatically expires without further notice upon the expiry of the period and the reservation is voided.
The Guest is not entitled to withdraw from a contract the subject of which is accommodation and related services, or other services, if they are meals or use of conference facilities, in accordance with the provisions of Section 1837 (j) of Act No. 89/2012 Coll., if the Accommodation Provider is to perform under the contract on a specific date or in a certain period, which this contract fulfils. However, the Guest is entitled to terminate the contract before the end of the agreed period of accommodation in the form of a written notice delivered to the registered office of the Accommodation Provider and/or by e-mail to the address: reception@hotelmeritum.com and/or in person at the Accommodation Provider’s premises at the reception of the Hotel Meritum. In such a case, the Accommodation Provider is entitled to charge the Guest a cancellation fee.
The cancellation fee is based on the time between the receipt of the notice by the Accommodation Provider and the date of the agreed commencement of the use of accommodation and services or other services. The shorter this period is, the more likely the Accommodation Provider can no longer or can only with fundamental difficulties and uncertainty execute the contract with another person or must reduce the realized prices for the fulfilment of the accommodation contract in advance and it is not possible to prevent their occurrence. The cancellation fee system is linked to the date of delivery of the notice to the Accommodation Provider (hereinafter referred to as the “cancellation of the reservation”). The amount of the cancellation is always calculated from the price of accommodation, services and other services agreed in the contract. The deposit paid by the Guest will be primarily used to pay the cancellation (or if the Guest chooses to pay a higher amount over and above the deposit, then this amount will also be used) in the form of offsetting mutual claims; if the deposit paid is not sufficient to pay the cancellation, the Guest is obliged to pay it within 14 days of the cancellation of the reservation by the Guest (if cancelled) and/or on the date of expected arrival and usage of services in case of no-show.
The cancellation fee rate is set by the Accommodation Provider as following:
– cancellation of the reservation up to 7 days before the first day of accommodation (hereinafter referred to as “arrival”) is free of charge; The accommodation provider will not require any compensation for material damage;
– cancellation of the reservation within 6-2 days before arrival 50% of the price in the contract incl. VAT; the cancellation also covers compensation for material damage caused to the Accommodation Provider;
– cancellation of the reservation within 1-0 days before arrival or in case of no-show and use of services and other services and/or cancellation of accommodation by the Guest, without reason on the part of the Accommodation Provider, before the expiration of the agreed period 100% of the price in the contract incl. VAT; the cancellation also covers compensation for material damage caused to the Accommodation Provider.
If the deposit paid by the Guest is higher than the amount of the cancellation, the Accommodation Provider will return it to the Guest within 14 days of the cancellation of the reservation by the Guest (if cancelled) and/or on the date of expected arrival and usage of services in case of no-show.
The cancellation fee serves as a contractual penalty for early termination of the accommodation contract and ordered services or other services to the Guest.
In the event of early termination of accommodation and the use of services or other services before their complete exhaustion by the Guest through no fault of their own, or without a reason on the part of the Accommodation Provider, the cancellation conditions pursuant to Article 4.2 of the GTC shall also apply. For the avoidance of doubt: the unused amount of the price in the contract will not be refunded if the cancellation is higher than the deposit paid (Article 4.2 of the GTC shall apply mutatis mutandis).
In exceptional situations, the Accommodation Provider may waive the cancellation fee in whole or in part, i.e. waive the incurred debt; this is the sole responsibility of the Accommodation Provider to decide on this according to its individual assessment of the case. The Accommodated Person is not legally entitled to the waiver.
In case of extenuating circumstances on the side of the Guest and exclusively upon individual agreement of the contracting parties, the Accommodation Provider may agree to change (move) the booked date without the right to payment of the cancellation fee, in this case the deposit paid will be moved to a new date according to the agreement of the contracting parties. If the parties individually agree to move the booked date, including the deposit, but do not specifically set this new date, the advance prepayment must be used within 6 months of the original date of arrival, unless the parties agree otherwise. For the purposes of the above, exhaustion means at least arrival on a new date. If it is not utilized within the above period of 6 months, the right to its refund expires without compensation.
In the event that it is impossible to provide the agreed accommodation, services and other services for reasons not on the part of the Guest (i.e. due to reasons on the part of the Accommodation Provider or due to external circumstances, including possible anti-epidemic measures of public authorities), the Contracting Parties have agreed that the primary choice of compensation for the claim will be a change (transfer) of the reservation, the secondary choice will be the issuance of a gift accommodation voucher for the price according to the Contract (or its unused part). If the parties do not agree on the procedure above, the Accommodation Provider is obliged to return the price under the contract (or its unused part) to the Accommodated Guest in monetary consideration within 14 days from the date on which the impossibility of contract fulfilment occurred.
If accommodation and related services are provided to the Guest in the form of a special stay of their choice according to the offer offered by the Accommodation Provider, its composition (including basic accommodation) is unchanged. If you do not use any of the services that are part of the offer of special stay or basic accommodation, there is no entitlement to a replacement of the service, a refund of a proportionate part of the price of the stay or any other form of refund. Basic accommodation means accommodation in the Hotel Meritum, the price of which includes breakfast, parking in the hotel area, WiFi connection and VAT at the current rate.
The Accommodation Provider is not liable for damage caused to the Guest by force majeure. An event of force majeure is an extraordinary, unforeseeable and insurmountable obstacle arising independently of the will of the Accommodation Provider, which temporarily or permanently prevented the fulfilment of its obligations under the contract. Strikes, lockouts, blockades, wars, civil unrest, natural disasters, epidemics and interventions, orders or measures of public authorities, including anti-epidemic measures, are force majeure events.
These Cancellation Conditions enter into force and effect for contracts concluded from 12/01/2024.
Prague, 12/01/2024